Our custom developed Ticketing System is available to all our clients to request support
for anything from a minor question to a service interruption.
Our response to a support ticket is governed by the support agreement our clients purchase. The longest
wait time for a support ticket response is 24 hours. A resolution to the support ticket greatly depends on the
issue being reported. In all cases, we endeavor to set expectations with our clients and keep them informed
on the status of their ticket.