Ticketing System

Our custom developed Ticketing System is available to all our clients to request support for anything from a minor question to a service interruption.

Our response to a support ticket is governed by the support agreement our clients purchase. The longest wait time for a support ticket response is 24 hours. A resolution to the support ticket greatly depends on the issue being reported. In all cases, we endeavor to set expectations with our clients and keep them informed on the status of their ticket.