Hypercare is a period of time just before and immediately after a system update where
an elevated level of support is available to ensure the seamless adoption of new or upgraded
Our goal is a silent Hypercare; in other words, where zero issues are experienced by
users after a system update. We prepare for the worst outcome to deliver the best user
experience possible. Should the worst happen, we prepare to recover the system as quickly
as possible with the goal of minimal downtime.